Shipping policy

Shipping Policy

Thank you for shopping with Jaded Rose. Please review our shipping policy below.

Order Processing

Orders are processed within 1 to 3 business days, excluding weekends and public holidays. During peak periods or promotions, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Rates

Shipping costs are calculated at checkout and displayed before payment is completed.

Delivery Timeframes

Estimated delivery times are provided at checkout and may vary depending on your location and carrier. These timeframes are estimates only and are not guaranteed.

Domestic Shipping

We currently ship within Australia. Delivery times typically range from 2 to 7 business days depending on location.

International Shipping

International shipping is offered to selected countries. Delivery times and fees vary based on destination and are shown at checkout. Customers are responsible for any customs duties, taxes, or import fees.

Delays and Lost Parcels

Jaded Rose is not responsible for delays caused by postal carriers, customs, or events outside of our control. If your parcel appears lost or delayed, please contact us and we will assist in lodging an enquiry with the carrier.

Incorrect Address

Please ensure all shipping details are correct at checkout. Jaded Rose is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage so we can assist you.

Contact

For shipping related enquiries, please contact us at hello@jadedrose.com.au